Marick Group + You

You’re insanely passionate about the talent management world. You thrive on sharing that passion with your colleagues and clients. You’re a professional who appreciates a unique work culture that’s all about doing great things for your clients. And if you have some fun along the way, even better. So where have you been hiding all our lives?

We are always on the lookout for talented individuals to join our team. Click the link below to submit your resumé and cover letter.

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Business Analyst/Learning Management System Customer Support Specialist

Posted on May 29, 2018

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Business Analyst/Learning Management System Customer Support Specialist

Looking to join a talented, respected, and growing organization that rewards independence and ambition? Marick Group has an immediate opening for a business analyst/learning management system customer support specialist within the DC Metro area.

This position requires travel within the DC Metro area ~1-2 days per week with the remaining days spent telecommuting.

Your success in this position will require that you:

  • Research, analyze, and interpret data.
  • Prepare written business correspondence that is coherent, grammatically      correct, effective, and professional.
  • Apply feedback received to day-to-day work and strives to improve performance.
  • Adhere to project standards defined by project management.
  • Analyze Tier 1 issues to determine patterns, sharing patterns with team, and working to create a resolution.
  • Answer Tier 1 help desk tickets.
  • Escalate tickets appropriately to Tier 2 and to the client’s IT department.
  • Appreciate each team member's contributions and values each individual member.
  • Assist in the collection and consolidation of required information and data.
  • Clearly articulate ideas and thoughts verbally.
  • Demonstrate flexibility in day-to-day work.
  • Display a positive attitude.
  • Document client business processes, requirements, and other business needs.
  • Establish effective working relationship with clients.
  • Establish harmonious working relationships with team members.
  • Establish responsible deadlines and personal work plans and manages time effectively.
  • Follow established communication guidelines.
  • Generate innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential.
  • Listen to others and accept input from team members.
  • Proactively carry out project support /administrative functions.
  • Propose solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.
  • Provide quality customer service to individuals and groups.
  • Seek input from mentors and supervisors.
  • Set high standards of performance for oneself.
  • Accept input from supervisor and appropriately and accurately apply comments/feedback.
  • Use good judgment in what and how to communicate with clients.
  • Value internal and external clients and respond to their needs as they arise.

Job Requirements:

  • BA/BS degree and 1 to 3 years of experience; preferably with a focus on organization development, customer service, and learning management systems
  • Expertise in customer service
  • Must possess excellent written and verbal communication skills
  • Strong organizational and time management skills
  • Team player who can easily adapt in a rapidly changing environment
  • Excellent troubleshooting and problem-solving skills
  • Proficient in Microsoft Office suite      
  • Understand basic Internet and software applications
  • Understand project plans and clearly articulates roles, project goals, and timelines
  • Understand the professional development process and becoming actively involved by setting challenging goals and meeting them through continuous learning
  • Knowledge of learning management systems is a plus
  • Knowledge of Blackboard is a plus
  • US citizenship required
  • Ability to obtain clearance if required

Sr. Database Engineer – Data Transformation & Visualization

Posted on May 15, 2018

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Sr. Database Engineer – Data Transformation & Visualization

We are actively searching for an experienced Database Engineer to lead our growing Data Transformation & Visualization practice.  

As the Senior Database Engineer, you will work directly with our clients to design and develop complex SQL queries and procedures used to support data warehousing and data transformation needs. In addition, you will spearhead the design and deployment of Relational Database Management System (RDBMS) and ETL solutions to support client data integration.

This is a key position - you will be looked upon as the knowledgeable resource in the development of ETL solutions and the creation of custom CSV, HTML, and PDF reports. As our service offering continues to go, you will be asked to serve as the functional SME and to help grow the data transformation team. An entrepreneurial spirit and the ability to think creatively are key to success in this position.

General Responsibilities:

  • Technical
    • Design and develop Extract, Transform, and Load (ETL) processes to include SQL query and development.
    • Report Development - design and develop CSV, HTML, and PDF reports utilizing Eclipse Business Intelligence Reporting Tool (BIRT) or Plateau Report Designer (PRD), SQL queries, and XML.
  • Other
    • Direct and monitor all activities from initiation to delivery - accountable for overall performance and delivery of defined scope(s) of work.
    • Serve as primary customer contact.
    • Manage and prioritize tasking originating from multiple customers.
    • Facilitate client meetings, set and manage expectations on multiple projects.
    • Assist with the creation and maintenance of documentation and governance needed by the client.
    • Troubleshoot technical issues and work as a liaison between the client, other contractors, and vendors.

Required Skills:

  • Technical
    • 4-6 years of technical consulting experience
    • RDBMS design and deployment experience – Microsoft SQL Server, Oracle, MySQL, PostgreSQL.
    • Ability to design and develop complex SQL queries and procedures.
    • Test Case Design and Development.
    • Strong knowledge and experience in data modeling, database design, optimization for performance, SQL, stored procedures.
    • Familiar with application servers (IIS, Weblogic, Apache HTTPD, Apache Tomcat).
    • UNIX / Linux – shell scripting/cron.
    • Data migration planning and validation.
    • Extract Transform Load (ETL) processes and tools (i.e. Pentaho, custom scripts, etc.)

Desired Skills:

  • Experience with SAP SuccessFactors Learning (formerly Plateau) data model/schema
  • Single Sign-On - SAML 2.0
  • Eclipse BIRT or PRD report development tools 

Travel: 25% or less

Location: Washington DC Metro

This position is a remote position, working from home/co-working space with occasional onsite meetings at the client sites in Washington D.C.